Vietnamese VinFast reports client to police after ‘fake’ YouTube complaints by Reuters

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© Reuters. FILE PHOTO: Workers work at the Vinfast auto plant during its opening ceremony in Hai Phong town

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By James Pearson

HANOI (Reuters) – Vietnamese carmaker VinFast has reported one of its customers to the police following comments it made on YouTube about the quality of his car.

Tran Van Hoang, a Vietnamese YouTuber with 455,000 subscribers, uploaded videos on his VinFast Lux A2.0 car containing “bogus content” that “has affected the reputation of VinFast,” the company said in a statement from May 2.

“Although Mr. Tran Van Hoang proactively deleted these clips, we kept all the evidence and sent our complaints to the police,” the statement said.

“The police have received our submission and have scheduled a time to work with Mr. Hoang.”

VinFast, part of the Southeast Asian country’s largest conglomerate Vingroup, plans to launch its electric vehicles in the United States next year, its CEO told Reuters last week.

He is also considering a possible stock sale that could cost him $ 60 billion and is considering selling cars in Canada and Europe.

In the now-deleted video, a copy of which remained on the Internet Archive website, Hoang said he was proud to own a VinFast car and only reluctantly pointed out the issues.

Vingroup was founded by Vietnam’s richest man, billionaire Pham Nhat Vuong, and has interests spanning real estate, resorts, schools, hospitals, and smartphones.

In a statement to Reuters, VinFast reiterated that it had “sufficient grounds to prove that this was not just a normal complaint.”

“This is the first time that we have reported someone to the authorities in order to protect our reputation and our customers,” said VinFast.

“If a similar incident were to occur during an operation in the United States, we will also submit a request to the authorities in accordance with local law, and to protect our legal rights.”

VinFast declined to say which police department they reported the matter to. An official who answered the phone at the police headquarters in Ho Chi Minh City, where Hoang is based, said he was not aware of the case.

Hoang, the YouTuber, declined to comment.

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